KiaOraMai is an exciting training programme designed for service-industry employees across New Zealand.
The name of this programme speaks volumes about what we want to achieve with customers, whether they're visitors or local people. ‘Kia ora mai' means ‘be well here'. When we apply that to working with customers face to face, it means giving and receiving good attitudes and feelings, so we can create great relationships with customers.
KiaOraMai is not about trying to make everyone the same and it's not just your normal customer service skills course. It's about lifting the whole customer service experience throughout New Zealand, and understanding what makes your business and service experience special in a New Zealand context. By doing this, we'll all win - better job satisfaction, increased customer loyalty, stronger businesses, and a stronger New Zealand economy.
KiaOraMai provides the opportunity to review and improve customer service experiences. Through training, your employees will build the knowledge and skills to be able to create a uniquely New Zealand customer service experience for all your customers and keep them coming back!
Build service success (and your bottom line results) as you and your employees learn.
...how to give all your customers the kind of service that they’ll want to come back to: