More than service with a smile

KiaOraMai is not your standard customer service training programme. It really considers what makes NZ special to our visitors and customers and what their expectations are around the service they receive. 

Embracing the Tourism New Zealand 100% Pure Brand, KiaOraMai brings alive the welcome and the ability for staff to interpret customer needs and help them to gain the best experience for them. 

Staff will learn about how to interact with customers, how to tell them about local features and cultural experiences, how to refer them to local hot spots and so forth. Your business promise will be built into what they learn about delivering great service. 

Maureen Rangitoheriri, Treasurer – Whanau Support Services Trust says that her staff benefited from the programme and (they) enjoyed the workshops immensely. 

“I have noticed a continuous improvement in their customer service skills which is directly attributable to the training they received on the KiaOraMai programme,” says Maureen. 

Here is what other KiaOraMai Workshop One participants have to say about the programme: 

“KiaOraMai helped me to integrate cultural aspects into my customer service.” 

“Thanks to KiaOraMai for giving me a chance to learn about NZ and its people.” 

“I found the course enlightening, informative, open and friendly.”