The Training Programme
The programme will take approximately four months to complete. It‘s a mixture of training in the workplace and oneoff job workshop.
To successfully complete the programme and be awarded the KiaOraMai certificate a trainee must have:
- Gained three unit standards (21 credits):
| Demonstrate knowledge of workplace health and safety requirements | Unit 497 | Level 1 | 3 Credits |
| Demonstrate knowledge of specific New Zealand regions as tourist destinations | Unit 18228 | Level 3 | 8 Credits |
| Provide customer service experience in a tourism workplace | Unit 23759 | Level 3 | 10 Credits |
- Demonstrate the essential service skills in a job role in the service sector for a minimum of 200 hours
To get the KiaOraMai certificate the employer needs to certify that the employee has met the KiaOraMai standard.
Graduates will gain a KiaOraMai certificate issued by the Tourism Industry Association and the Service Industries Training Alliance (SITA) and gain unit standards on the National Qualifications Framework.
The KiaOraMai content has been developed with industry input. It covers a broad range of skills such as customer service, product knowledge, personal presentation, managing customer complaints, knowledge of New Zealand tourism features, activities and events, and the two values central to the NZ Tourism Strategy 2015 – kaitiakitanga and manaakitanga. Kaitiakitanga is about the values of guardianship, care and protection. It provides a basis for our approach to sustainably managing our natural, cultural, and built environment for current and future generations. Manaakitanga implies a reciprocal responsibility upon a host, and an invitation to a visitor to experience the very best we have to offer.
Have a look at our on-line tutorial for more information
